FAQ
We understand the anticipation of receiving your order and apologise for any inconvenience caused by delays. To track the status of your order, please use the tracking information provided in the confirmation email. If you encounter any issues or have concerns about the delivery status, please don’t hesitate to reach out to our customer support team. Our dedicated team is available to assist you and provide real-time updates on your order’s whereabouts. We appreciate your patience and value your business.
Yes, we do! We’re thrilled to offer international shipping to our valued customers worldwide. Whether you’re located across the globe or just across the border, we’re committed to delivering our products to you. International shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. Rest assured, we strive to ensure a seamless and efficient shipping experience for all our international customers.
Checking the status of your order is quick and easy! Simply visit our dedicated tracking Page and enter your order number and email address associated with the order.
We understand that mistakes happen, and we’re here to help resolve any issues with delivery caused by an incorrect address. If you believe the recipient’s address provided during checkout was incorrect, please contact our customer support team as soon as possible. While we cannot guarantee redirection of the package once it’s in transit, we’ll do our best to assist you in correcting the address with the shipping carrier. In some cases, additional fees may apply for address corrections or rerouting. However, please note that we are not liable for packages delivered to incorrect addresses provided by the customer. We strongly encourage double-checking all shipping information before completing your order to ensure accurate and timely delivery. Thank you for your understanding and cooperation
While we strive to ensure the safe and timely delivery of all orders, we understand that occasionally packages may be lost in transit. If you believe your order has been lost, please contact our customer support team immediately Here. We will initiate an investigation with the shipping carrier to locate your package and provide you with updates on the status of the investigation. If the package is confirmed lost, we will work with you to either issue a refund or send a replacement order, depending on your preference and the availability of the items. Your satisfaction is our top priority, and we’re committed to resolving any issues with lost orders promptly and efficiently. Thank you for your patience and understanding.
Absolutely! If your order hasn’t been dispatched yet, you can cancel it without any hassle. Simply contact our customer support team with your order details, and we’ll assist you with the cancellation process. Please note that once your order has been shipped, it cannot be canceled, but you can still return it within our 14-day return period for a refund or exchange. If you decide to return an order that has already been dispatched, please ensure it is returned to us within 14 days of receipt, following our return instructions provided on our website. We’re here to make sure you’re completely satisfied with your purchase, whether you’re canceling or returning an order. Thank you for choosing us!
We appreciate your interest in promotions and discounts! Keep an eye out for promotional codes that may be available on our website or through our marketing campaigns. From time to time, we offer special discounts and promotions to our valued customers as a token of appreciation for your support. To stay updated on the latest promotions, be sure to subscribe to our mailing list and receive exclusive offers directly to your inbox. You can sign up for our newsletter on our website homepage or during the checkout process. If you have any questions or need assistance with redeeming a promotional code, please don’t hesitate to reach out to our customer support team. We’re here to help you save on your next purchase!
We primarily utilize Royal Mail for our delivery services. Royal Mail offers a range of delivery options to suit your needs, including standard delivery, express delivery, and tracked delivery. With Royal Mail, you can expect reliable and efficient service, ensuring your package arrives safely and on time. Depending on your location and preferences, you may also have the option to choose alternative delivery services during checkout. Rest assured, we’re committed to providing you with the best delivery experience possible. If you have any specific delivery requirements or questions about our shipping methods, please feel free to contact our customer support team. We’re here to assist you every step of the way!